Furniture Row / Denver Mattress Customer Service

Before submitting a new customer request, please visit our FAQ article below for helpful tips and information. If your questions and concerns are not answered by the FAQ, please submit a customer service request and a response will be made within 2-3 business days.

Thank you very much!

Furniture Row Customer Service Team

*Unexpected Wait Times Due to Global Shipping Delays

You may have noticed that an unusual amount of our products are experiencing delays, and we would like to take a moment to be transparent about why this is occurring.

COVID-19 continues to have a substantial impact on shipping and manufacturing industries across the globe, and unfortunately, all furniture retailers are contending with product delays and related challenges as a result. Currently, there are workforce deficiencies creating obstructions and causing congestion in each step of our buying and transportation process, from our furniture manufacturers to international shipping ports and domestic distribution networks.

We apologize for any inconvenience caused by these unforeseen delays. We would like to assure you that even though our furnishings may take some extra time to be delivered, we are doing everything we can to adjust our business model and improve lead times. Thank you for your patience and continued support during these unprecedented times.

-Furniture Row Customer Service Team

Submit a request